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Torpol Knowledge base

Can I track my order in real time?

Last Updated: June 12, 2026, 7:50 p.m.

Yes, in most cases you can track your order almost in real time. Once your parcel has been handed over to the delivery company, you will receive a tracking link from us.

This allows you to see the current location of your shipment and the estimated delivery time.

When will I receive the tracking link?

We send the tracking link once your parcel has been dispatched, meaning when:

·         the order has been packed,

• it has been handed over to the shipping company or dropped it off at a shipping point.

You will receive the notification by email. If you have a customer account, you can also find the order status and tracking link in your user dashboard.

How does step-by-step tracking work?

After clicking the tracking link, you will typically see the following stages:

·         shipment registered,

·         parcel collected by courier,

·         parcel in transit,

·         out for delivery (the courier is on the way),

·         parcel delivered.

Depending on the carrier, additional statuses may appear, such as delivery attempt or redirection to a pickup point.

What if the tracking link doesn’t work or I haven’t received it?

This may occasionally happen, for example if the email was delivered to your Spam or Promotions folder. Please check those folders first.

If you still cannot find the tracking link or the tracking page does not open correctly, contact us at: shop@torpol.com.

Please include your order number in your message, and we will resend a working tracking link.

Do I need an account to track my shipment?

No. The tracking link is provided to all customers, including those who placed an order without registering an account.

Having an account simply makes it easier to view your order history and track all shipment updates in one place.

Is the status updated in real time?

It depends on the courier. Most carriers update tracking statuses automatically and dynamically, but sometimes updates may be slightly delayed, especially:

·         during weekends,

·         at night,

·         during peak shipping periods (promotions, holidays).

If you notice that your shipment status has not changed for a longer period of time, please contact us—we will check the situation directly with the carrier.