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Can personalised products be returned?

Last Updated: June 12, 2026, 7:18 p.m.

Products made to order or personalised to your specifications (such as embroidery, custom finishes, or non-standard sizes) are not eligible for a standard return if they have been produced as ordered and are free from defects.

Returns of personalised products are only possible in cases of:

·         manufacturing damage,

·         production defects,

·         products that do not match the order specifications or agreed requirements.

Information regarding personalisation options and any return restrictions is always provided before the order is finalised.